What is Ledger® Live and how to get started

Ledger® Live is the official wallet software for managing crypto with a Ledger® hardware device. Visit Ledger.com/start to begin the setup flow. You can choose Ledger Live Desktop for Windows, macOS and Linux or the Ledger Live App for mobile. This guide walks you through download, login, common errors, and recovery steps.

Download & install

For the safest install, always use the official Ledger.com/start link. Click Ledger Live Download, pick Desktop or App, and follow the installer. Ledger® Live Desktop supports full device onboarding, firmware updates, and app installation on your device. The Ledger Live App is designed for on-the-go portfolio checks and sending/receiving.

Ledger Live Login & common access issues

Ledger® Live login requires your device to be connected (USB or Bluetooth) and unlocked with your PIN. If you see "Ledger Login not working" or "Unable to login Ledger", try these quick checks:

  • Ensure your hardware device is unlocked and firmware is up-to-date.
  • Use a different USB cable/port or enable Bluetooth pairing on mobile.
  • Restart Ledger® Live Desktop or reinstall the Ledger Live App.
  • Temporarily disable browser extensions or VPNs that may block device access.

Troubleshooting deeper errors

For errors like Error Connecting Ledger Account or Can't verify Ledger Wallet, use the built-in diagnostics in Ledger® Live Desktop: Settings → Help → Troubleshoot. If the app reports "Ledger Live App not Working", try clearing the app cache (mobile) or reinstalling (desktop). When you need vendor guidance, consult the Ledger® Help Center for step-by-step articles and firmware notices.

Account recovery & 2FA

Ledger® hardware wallets rely on your recovery phrase — not cloud accounts. If you're locked out, use your 24-word recovery phrase on a compatible device to restore. There is no Ledger® "password reset" stored remotely. If you use third-party services linked to Ledger®, follow their 2FA reset flows — Ledger® itself does not host your 2FA secrets, so "Ledger 2fa reset" typically refers to resetting 2FA on an exchange or service.

When to contact Ledger® Help Center

If troubleshooting fails—especially for firmware flashing errors or suspicious prompts—open a ticket at the official Ledger® Help Center. Never share your recovery phrase or enter it into a website or app that is not verified.

FAQs (based on what users search)

Q1: How do I download Ledger® Live safely?

A1: Only download from Ledger.com/start. Verify the domain, HTTPS padlock, and official installer checksums when available.

Q2: My Ledger Live login fails — what now?

A2: Unlock your device, check cables/Bluetooth, update firmware, and restart Ledger® Live. Use the app’s troubleshoot tool or consult the Help Center.

Q3: Can I recover my account without the recovery phrase?

A3: No. The 24-word recovery phrase is the only secure method to recover your private keys.

Q4: What does "Can't verify Ledger Wallet" mean?

A4: It usually indicates connectivity or firmware mismatch. Reconnect, update firmware, and ensure you accept the device prompt to allow Ledger® Live access.

Q5: Is Ledger Live Desktop safer than mobile?

A5: Both are secure when used correctly. Desktop offers more advanced controls; mobile offers convenience. Security depends on following official setup and never exposing your recovery phrase.